FAQ
Here are some frequently asked questions. This is a question that we receive from our customers.
Frequently asked questions about accommodation and guest rooms
There is no rental.
There is also a corona countermeasure, and it is not currently available.
Available in all guest rooms and large halls.
We have go and shogi available. *Rentals are currently suspended due to measures to prevent coronavirus infection.
Shampoo, body soap, conditioner, toothbrush set, towel, yukata, cotton swabs, and cotton.
Thank you. Contents are not included.
Cancellation fee will be charged as follows.
On the day: 100% of the accommodation fee
From 2 days before: 50% of the accommodation fee
Thank you. All rooms are non-smoking.
All guest rooms are equipped with air purifiers and humidifiers.
Yes, but the number is limited.
No. Please use the coin laundry which is 5 minutes by car.
You can stay overnight.
50% for infants and adults; 70% for children and adults.
There are no rooms available for overnight stays.
It is handled by Kuroneko Yamato.
Check-in is 15:00 and check-out is 10:00. It may differ depending on the accommodation plan.
If you let us know in advance, we will do our best to accommodate you.
They are sold at shops and vending machines. Please refrain from bringing food into the dining room.
The hotel is wheelchair accessible. There is one barrier-free room. Wheelchair-accessible restrooms are available in the hotel.
We are sorry, but we do not allow pets. We do accept guide dogs and service dogs, so please let us know in advance.
Rooms with beds are available. There is also a Japanese-Western style room with a bed.
Consent from a parental authority is not required, but alcohol is served in the building, so please be considerate.
We are sorry, but we do not have any guest rooms with open-air baths.
Frequently asked questions about baths
There is no particular age limit, but please be careful as the floor is slippery due to the hot springs. A baby bed is installed in the dressing room.
The spring quality is an alkaline simple hot spring, and it is colorless and odorless, and is gentle on the skin. If you have any concerns, please consult your doctor before traveling.
There are 3 locations. Please apply in advance.
It is not a free-flowing hot spring. It is heated with water.
Arthralgia, muscle pain, beautiful skin effect
We have baby goods. Baby baths and hot springs have baby tubs, chairs, and baby mats.
There are saunas for both men and women. There is no water bath. *The sauna is currently closed.
We have hair dryers, shampoos, conditioners, body soaps, hand soaps, and cotton swabs.
You can take a bath from 11:00 both before check-in and after check-in.
From 11:00 to 16:00 you can take a bath for 1000 yen for adults and 500 yen for children.
Only women’s changing rooms are installed.
Frequently asked questions about meals
| ①事前申告のお願い |
| アレルギーをお持ちのお客様には、事前に当館へご連絡をお願い致します。 |
| 会席膳の場合：アレルギーに該当する料理を代替えのメニューに変更してご提供いたします。（代替えメニューは料理長お任せとなります） |
| 尚、アレルギーの内容によりましては、別途費用がかかる場合や対応できない場合もございます。 |
| 当日のお申し出には対応致しかねますので、あらかじめご了承下さいます様お願い致します。 |
| ②ご提供する食事について |
| 料理はすべてのメニューで同じ調理場での調理となりますので、アレルゲンの完全な除去は出来ず、一部残留する可能性があります。 |
| また、箸やスプーン、フォーク等の使い捨て品以外の食器類につきましても、同一食洗器での洗浄となる為、アレルゲンの完全な除去がされずに残留する場合もあります。 |
| そのため、当館が提供する料理については、アレルゲンが完全に除去された食事ではなく、あくまで低アレルゲンの食事であることをくれぐれもご注意ください。 |
| 食事はアレルギー症状が発生しないことを約束するものではありません。 |
| ③当館のご利用について |
| 上記の内容をご確認の上、お客様ご自身で最終的なご判断をお願い致します。 |
| ④その他 |
| アレルギー症状が重篤な方の場合、お客様の安全を最優先しお断りすることもございます。 |
Children’s lunches are available for infants, and children’s meals are available for elementary school students.
Meals will be served at designated dining venues. Hours of operation are 7:00-9:00 in the morning and 18:00-21:30 in the evening (last entry at 19:30).
Please refrain from bringing your own items.
We accept reservations in advance according to your request, but we may not be able to respond depending on the availability of ingredients.
Frequently asked questions about banquet halls and conference halls
We are very sorry, but you cannot use it in the banquet hall.
We are currently reducing the number of people we accept due to corona measures. The number of people will change depending on the layout and meal content, so please let us know. The largest venue can accommodate over 100 people.
There is one meeting room, but meetings can be held in the banquet hall upon request.
お持ち込みはご遠慮いただいております。
We are very sorry, but you cannot use it in the banquet hall.
We are currently reducing the number of people we accept due to corona measures. The number of people will change depending on the layout and meal content, so please let us know. The largest venue can accommodate over 100 people.
There is one meeting room, but meetings can be held in the banquet hall upon request.
Please refrain from bringing your own items.
Screens (charged), projectors (charged), microphones and speakers are available free of charge.
Frequently asked questions about access
Limited to 10 people or more. Please contact us in advance regarding the range that can be picked up.
Thank you. Guests of the hotel can use it free of charge.
Neighborhood information/sightseeing consultationsQuestions
There is an ATM at the nearest convenience store, which is 5 minutes by car.
The autumn foliage in the vicinity has a very good reputation, and the best time to see it is around October.
There are no facilities where children can play, but it is a place rich in nature, so it is a perfect place for collecting insects and camping.
The nearest location is 3-4 minutes by car.
Sagae has many cherry blossom viewing spots. There is also a row of cherry blossom trees on the premises. The best time to see them is early April.
Other frequently asked questions
We are sorry, but we do not have staff who are proficient in English.
I have chanchanko. Please contact us
JTB gift certificates are available.
In order to prevent the spread of coronavirus infection, we will set the futon before check-in. If you are staying with a plan that includes dinner, we will lay it out during dinner time. We are happy to accommodate your request.
| ［credit card］JCB・VISA・UFJ・DC・UC・マスター・ダイナース・アメリカンエキスプレス・セゾン・銀嶺 |
| ［Electronic money］nanaco・WAON・Suica・QUICPay・楽天Edy・iD |
We will keep it for you at the front desk. When you send it to us, please write down the date of your stay and the name of the guest.
We accept it for a fee. Please contact us for details.
Please contact us and tell us in detail “when”, “where” and “what kind of item you forgot”.
It may take some time to confirm, so in that case we will get back to you.
If you find a forgotten item, we will send it to you (cash on delivery).
Frequently asked questions about corona measures
Please wear a mask inside the building.
Rooms are cleaned and disinfected.
Ventilation is fine. Please open the window of the guest room regularly for ventilation.
Although it depends on the accommodation situation, the hotel is relatively uncrowded. In addition, we recommend that you pay in advance to avoid the busy hours (9:30 to 10:00) when checking out.
We are working on countermeasures in various places in the hotel. Some contents are also posted on the homepage.
Available for banquets and memorial services. We are taking measures to prevent coronavirus infection.
When entering, please disinfect your hands with the provided disinfectant, and wear a mask until you start eating.
Equipment in the venue is cleaned and disinfected and ventilation is strengthened.
Please sit so that the seats are not facing each other as much as possible.
Please refrain from drinking sake and drinking from sake cups.
Cooking instructions will be prepared at your seat in the menu.
Hot pot dishes and sashimi platters have been changed to platters for one person.
In order to avoid contact with employees as much as possible, we will serve food at the same time as much as possible.
Available for weddings and receptions. We are taking measures to prevent coronavirus infection.
When entering, please disinfect your hands with the provided disinfectant, and wear a mask until you start eating.
Equipment in the venue is cleaned and disinfected and ventilation is strengthened.
Please sit so that the seats are not facing each other as much as possible.
Please refrain from drinking sake and drinking from sake cups.
Cooking instructions will be prepared at your seat in the menu.
Hot pot dishes and sashimi platters have been changed to platters for one person.
In order to avoid contact with employees as much as possible, we will serve food at the same time as much as possible.
Please contact us for more information.
We accept it for a fee.
